Accessibility statement.
We want everyone to be able to learn about our services, contact our team, and plan a visit to Mailbox Planet.
Call (626) 744-0420 during store hours or send us a message through our contact form. Tell us what you need, and we’ll help you find the information or service you’re looking for.
Our accessibility goal
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines help make websites easier to use for people with a wide range of disabilities.
We have reviewed this website and made accessibility improvements. A technical review cannot verify every combination of browser and assistive technology, and we have not yet completed independent testing with people who use assistive technology. We are not claiming full conformance at this time.
Features that support access
- Large, readable text, clear headings, and contrasting text and controls.
- Keyboard navigation, visible focus indicators, and a “Skip to content” link.
- A mobile menu that can be closed with the Escape key.
- Labels and text descriptions for form errors, with entered details preserved when a request cannot be sent.
- Text alternatives for meaningful photographs and support for reduced-motion preferences.
- A layout that adapts to narrow screens and browser zoom.
Maps and other external services
Our visit page includes a Google Maps embed. The map and external mapping and review services are provided by third parties, and their accessibility may vary. The visit page also provides our address, store hours, parking information, and direct directions links as text. You can call us for help planning your visit.
Tell us about a problem
If something is difficult to read, navigate, or use, please call (626) 744-0420 or use our contact form. Include the page address, what you were trying to do, and the browser or assistive technology you were using, if you know it. You do not need to share medical information.
Our team handles website inquiries during regular store hours. We’ll help with your request and review the issue for improvement.
Visit or contact our team
Mailbox Planet
530 S Lake Ave, Pasadena, CA 91101
Phone: (626) 744-0420
Monday–Friday: 9 am–6 pm
Saturday: 10 am–4 pm
Pacific time. Holiday hours may differ.
For questions about entrance access or assistance during a store visit, please contact us before you arrive.
Statement updated October 16, 2026.